Refund policy

Returns Policy

We aim to please and so if you are unhappy with any part of your order then please contact lucia@lulubelleza.com as soon as possible. We're here to fix any problems so let's have a chat and we'll do all we can to satisfy you. Please ensure you contact us within 5 days of delivery if you believe your product is faulty.

Regularly stocked items can be returned after negotiated for both parties but customized items may not be returnable. Shipping charges are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note that we do not cover the cost of returns. To ensure your product is returned in refundable condition use the same shipping box the product was delivered in or that the product is cushioned and firmly secured in a box. If you experience difficulties such as loss of product, contact the shipping carriers directly to file for lost products

Please note: we can only make refunds for the original purchase price.

please select carefully and please feel free to chat with us prior to purchase if you have any questions or would like some guidance. That is what we are here for.

 

 

Cancellations

If you need to cancel your order then please contact us immediately for a full refund*

* If your order is due to be dispatched within 24 hours, we will deduct the shipping cost as couriers are organised and paid for in advance. If your order has already been despatched unfortunately we can no longer refund